At Cuddle Kind, we believe that trust is as essential as the cuddles our handmade companions provide. Just as we craft each doll with care and kindness, we handle your personal information with the highest respect and security. This Privacy Policy explains how we collect, use, and protect your data when you visit our shop, helping us grow joy together—one secure smile at a time.

1. The Information We Gently Collect

To create a seamless and joyful experience for you and your family, we may collect the following types of information:

  • Information You Share With Us: When you make a purchase, sign up for updates, or contact our kind-hearted team, we collect details such as your name, email address, shipping address (like our home at 4273 Brown Bear Drive, Hemet, US 92543), phone number, and payment information.
  • Transaction Details: Information about the collections you adore—whether it’s a classic from our Signature Collection, an adorable friend from the Baby Animal Collection, a Tiny Collection companion, or a beautiful Art Print—along with purchase history and payment method (Visa, MasterCard, JCB, PayPal).
  • Technical & Browsing Information: When you visit cuddleandkindshop.com, we automatically collect certain data through cookies and similar technologies. This may include your IP address, browser type, device information, and how you navigate our site to find your perfect cuddle friend.
  • Communication Records: Copies of your messages to us at [email protected], including any questions or support requests.

2. How We Use Your Information, With Kindness

Your information helps us spread joy and operate our mission-driven shop:

  • To process your orders, arrange eco-friendly shipping (for orders over $50), and manage payments securely.
  • To communicate with you about your order, provide customer support, and respond to your inquiries with warmth and care.
  • To improve your experience on our website, making it as intuitive and gentle as our dolls.
  • To inform you about new collections, kindness initiatives, or offers, if you’ve chosen to hear from us.
  • To fulfill our shared mission: every purchase provides meals to children in need. We may use anonymized, aggregated data to share the impact of our community’s kindness.

3. Sharing Your Information: Our Thoughtful Approach

We treat your data as carefully as we hand-stitch our companions. We do not sell your personal information. We only share it in these limited circumstances:

  • Trusted Service Partners: With partners who help us run our shop, such as payment processors (like PayPal), shipping carriers, and IT service providers, all bound by strict confidentiality agreements.
  • Legal Requirements: If required by law, to protect the rights and safety of our Cuddle Kind family, or to comply with a judicial proceeding or legal request.
  • With Your Consent: We will always ask for your permission before sharing your information for any purpose not outlined here.

As we serve customers globally (excluding some Asian regions and remote locations), your data may be processed in the United States or other countries with adequate data protection standards.

4. Keeping Your Information Safe & Secure

Security is at the heart of our checkout experience. We implement appropriate technical and organizational measures to protect your data:

  • All payment information is encrypted using industry-standard Secure Socket Layer (SSL) technology and processed in compliance with PCI DSS requirements.
  • We store personal data only as long as necessary to fulfill your orders, serve you, or as required by law.
  • Access to your information is limited to our team members who need it to provide you with service.

5. Your Rights & Choices

You have the right to:

  • Access & Correction: Request a copy of the personal information we hold about you and ask us to correct any inaccuracies.
  • Deletion: Request that we delete your personal data, subject to certain legal obligations.
  • Opt-Out: Unsubscribe from our marketing communications at any time by clicking the link in our emails or contacting us.
  • Restrict Processing: Object to or limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us using the details below. We will respond with the same care we extend to every customer.

6. Cookies & Gentle Tracking Technologies

Our website uses cookies—small text files placed on your device—to remember your preferences, understand how you interact with our collections, and make your browsing experience smoother. You can manage your cookie settings through your browser controls. Please note that disabling some cookies may affect the functionality of our site.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted here with the updated effective date. We encourage you to review it periodically.

Need Help or Have Questions?

If you have any concerns about your privacy, encounter an issue, or simply want to talk about how we handle your data, our kind-hearted team is here to assist. Just as we support little hands and big hearts during checkout, we’re here for you.

For privacy-specific inquiries, please contact us at:
Email: [email protected]
Postal Address: 4273 Brown Bear Drive, Hemet, US 92543
Website: cuddleandkindshop.com

Thank you for being a cherished part of our Cuddle Kind family. Together, we’re not just creating cuddle companions—we’re protecting your trust and spreading joy, one secure transaction at a time.
© Cuddle Kind | Growing joy, one smile at a time.