Welcome to Cuddle Kind! We’re delighted to have you as part of our cuddle family. These Terms and Conditions outline the guidelines for using our website and purchasing our lovingly crafted companions. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Our Cuddle Kind Family

At Cuddle Kind, we create each companion with attention and care, aiming to bring warmth and joy to your home. Our website, products, and services are designed with this philosophy in mind.

2. Website Use and Intellectual Property

Our website content, including text, images, logos, and product designs (such as those in our Art prints, Baby Animal Collection, Signature Collection, and Tiny Collection), is owned by Cuddle Kind and protected by intellectual property laws. You may not reproduce, distribute, or use our content without permission.

3. Product Information

We offer a range of cuddle companions and art prints, each crafted with unique details. Product descriptions, images, and prices are provided to help you make informed choices. While we strive for accuracy, slight variations may occur. If you have questions, feel free to contact us.

4. Ordering and Payment

Placing an Order

To order, select your items and proceed to checkout. You’ll need to provide accurate shipping and payment details. We accept Visa, MasterCard, JCB, and PayPal. Orders are confirmed via email once payment is processed.

Pricing and Availability

All prices are in US dollars and subject to change. Items are available based on stock; if an item sells out, we’ll notify you promptly.

5. Shipping and Delivery

We ship globally, excluding some remote areas and parts of Asia. Orders are processed within 1-2 business days from our location at 4273 Brown Bear Drive, Hemet, US 92543. Shipping options include:

  • Standard Shipping ($12.95 fee): Via DHL or FedEx, delivery in 10-15 business days after dispatch.
  • Free Shipping (for orders over $50): Via EMS, delivery in 15-25 business days after dispatch.

Delivery times are estimates and may vary due to location or customs. You’ll receive a tracking notification once your order ships.

6. Returns and Exchanges

We want every cuddle companion to bring joy. If not, we accept returns and exchanges within 15 days of receipt.

Items Not Eligible for Return

  • Art prints (due to their delicate and personalized nature).
  • Items showing wear or removed from original packaging.
  • Personalized or custom-made companions.

Return Process

Follow these steps for returns or exchanges:

  • Step 1: Contact us within 15 days at [email protected] with your order number, item details, and reason for return.
  • Step 2: We’ll email return instructions within 1-2 business days, including a return authorization number.
  • Step 3: Ship the item securely in original packaging with the authorization number and all accessories. Return shipping costs are your responsibility unless we made an error.

Refunds and Exchanges

Refunds are processed within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable unless due to our error. For exchanges, indicate your preference during the return process. Exchange shipping is complimentary, and we’ll adjust for price differences.

7. User Responsibilities

As a user, you agree to:

  • Provide accurate and complete information when ordering.
  • Use the website in compliance with applicable laws.
  • Respect our intellectual property and not misuse site content.
  • Cover return shipping costs for non-error-related returns.

8. Limitation of Liability

Cuddle Kind strives to provide a seamless experience, but we’re not liable for delays due to unforeseen circumstances (e.g., shipping issues or customs). Our total liability is limited to the purchase price of the items. We recommend reviewing product details and contacting us with any concerns.

9. Privacy and Communication

We value your privacy and handle personal data in accordance with our Privacy Policy. By using our site, you consent to communication via email for order updates and support.

10. Changes to Terms

We may update these Terms and Conditions to reflect changes in our practices. Updates will be posted on our website, and continued use constitutes acceptance.

11. Contact Us

If you have questions, our kind-hearted team is here to help!

Email: [email protected]

Address: 4273 Brown Bear Drive, Hemet, US 92543

Thank you for being part of Cuddle Kind. Together, we’re growing joy—one secure transaction and happy heart at a time.